To submit feedback or make an enquiry, please complete the form below.
We’re always looking for ways to improve our service to you. If something has gone wrong, we want to know.
Please send an email to firstname.lastname@example.org and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.
When we receive your complaint, we will:
- Acknowledge your complaint within 1-2 working days
- Gather and evaluate information about your complaint
- Respond to you within 20 working days.
If we can’t agree on how to resolve the complaint, you can contact Financial Services Complaints Ltd (FSCL) – a Financial Ombudsman Service. FSCL is an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.
FSCL’s services won’t cost you anything and they’ll help resolve the complaint.
You can contact FSCL:
- Email: email@example.com
- Phone: 0800 347 257
- Mail: FSCL, PO Box 5967, Wellington 6140
- Website: fscl.org.nz