Contact Us

Complaints

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to complaints@brandedfinancial.com and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

  • acknowledge your complaint within 1-2 working days
  • gather and evaluate information about your complaint
  • respond to you within 20 working days

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

  

General Enquiries 

To submit feedback or make an enquiry into any of the services we offer, please complete the form below with your personal details. 



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Contact Us


New Zealand
33 Broadway, Newmarket, Auckland 1023
T: 0800 399 299

Australia
Quad 3, Suite 1.08, Level 1,
102 Bennelong Parkway,
Sydney Olympic Park,
NSW 2127.
T: 1300 549 166