Contact us

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Contact Us

New Zealand
33 Broadway, Newmarket, Auckland 1023
T: 0800 399 299

If you’re wanting to contact our Australian business, please check our Branded Financial Services Australia website.

Complaints

We’re always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to complaints@brandedfinancial.com and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

  • Acknowledge your complaint within 1-2 working days
  • Gather and evaluate information about your complaint
  • Respond to you within 20 working days.

If we can’t agree on how to resolve the complaint, you can contact Financial Services Complaints Ltd (FSCL) – a Financial Ombudsman Service. FSCL is an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

FSCL’s services won’t cost you anything and they’ll help resolve the complaint.

You can contact FSCL: